As an administrator, you will have the ability to view specific details about any user background check, it's progress and overall status.

To view information about a user's background check, click on the "BG Checks" tab. You'll be able to identify any/all of the following:

• whether a user has started a background check within Protect
  • *note: a user will display a completion % of 1-42% if they started the forms, but have yet to submit their check
• the date a user submitted the background check, i.e. the Applied at date
  • *note: a user will display at 50% completion with an Applied at date if they have submitted a background check but it is still processing with the provider
• the expiration date of the user's background check
• the status of a user background check
  • blank = no status/not started
  • Pending = processing
  • Ready = 100% complete
• download and view the background check report for a user once it is processed
  • *note: ONLY available to admins with full access (not read-only)

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If you need further assistance, please reach out to Player's Health Support by filling out a ticket HERE, or by calling 612-345-9683. Our support hours are Monday-Friday, 8:00am-10:00pm CST and Saturday-Sunday, 9:00am-6:00pm CST. 

*Live Chat hours coming soon*