What if a coach has a background check from another organization?
In the case where a coach may have been background check from another organization and inquires whether your organization can accept that background check, the unfortunate answer is no. Not all background checks search the same databases or run county checks and your organization will want to follow it's background ch…
Where do I find a background check report in a coach's profile?
When logged into the PH Protect platform, please navigate to a coach's profile by using either the search function in the "Compliance" menu or through "Users" menu, where you can enter the individual's email address. When you navigate to the profile, please click "BG Checks" and you will then click the green down arr…
Why do I need to complete more than one background check?
Typically you will only need to complete one background check per organization that you are working with for any given period of time, but all background checks have expiration dates. Some background checks are good for one year and others have a two year lifespan. Additionally, upon expiration of a background check, …
How will I know if a member's background check is flagged?
You have the option to receive notifications from PH Protect via email, text message, or both. While administrators will not receive a notification every time a new member passes a background check, they will receive a notification if any member has a background check that flags. There will be a link to access the us…
How can I tell if a member has submitted a background check?
As an admin, you will be able to view the completion progress as a % for each of your coaches, volunteers, officials, etc. By clicking on the "BG Checks" tab on a user profile, you'll have visibility into more specific details about the user's progress. ![][1] When a background check is submitted, it will take appro…
What happens when one of my coaches' background check flags?
All background check reports with any history will show as "Flagged" in the PH Protect platform. As an Administrator for an organization you will receive an email that indicates you have a "Flagged" background check report to review. Further, the PH Operations Team reviews all background checks that come in as "flagge…
What information is available related to member background checks?
As an administrator, you will have the ability to view specific details about any user background check, it's progress and overall status. To view information about a user's background check, click on the "BG Checks" tab. You'll be able to identify any/all of the following: * whether a user has started a backgroun…
Discount codes for background checks
The PH Protect platform allows organizations to determine if they are going to cover the cost of background checks for their members or if the user (coach, referee, volunteer, etc.) will be required to pay for their own background check. For some organizations, they may have a unique case in which they want or need t…
How do I get a discount code for my background check?
Background screens may require payment from the user logging in, or they may be paid for by the organization/association you or your team is a part of. If you believe you should have a discount code to apply towards your background check payment, or if you are unsure, STOP before submitting your background check and …
